Every day we help resolve more than 100 telephone inquiries. At AHP Merkle you will not encounter your conventional salesperson. "Our Sales and Technical Support team have direct industry experience", says AHP founder Gerhard Merkle. The team led by sales manager Bernhard Bierer consists of twelve experts with a total of 138 years of experience, and one trainee. Patrick Mussler complements the team in an international capacity and is responsible for more than eighteen agencies abroad and for inquiries from Europe, Asia and North America.
"Our goal is to always be there for our customers – from specialist to specialist", says Bernhard Bierer. "A flat hierarchy, highly trained and qualified staff and, of course, always good relationships with our customers make this possible." Technical Support is an interface between the customer and other departments at AHP Merkle GmbH, for example Development, Production, Shipping and, naturally, the management. "Every one of our support staff is fully integrated into the business processes," assures Christen Merkle. "As a result, we can answer questions of our customers and partners quickly and efficiently."
As extensive as the product catalogue of AHP is so complex are the questions Technical Support needs to answer. "Obviously, we cannot solve every problem off the cuff," says Bernhard Bierer. "But even in these cases we know a network of competent partners. Crucial for us is that our customers can always find a reliable solution to their problem. To this, we are committed. Every day, from the first to the 100th problem, and always with a smile!"
Have you ever wondered who is sitting at the other end of the line?
We want to take this opportunity to introduce to you our colleagues from Technical Support. Ralf Fischer will be the first.